We want you to be 100% satisfied with your purchase. All returns or refunds must be authorized by Jovial Foods, Inc. Returns, refunds and replacements are not possible after 60 days. Please call our office at 1-877-642-0644 on Mon-Fri from 8:30am to 4:30pm EST to obtain authorization for a return, refund or replacement. After hours, please e-mail us at and we will reply as soon as we can.