Customer Service
If you have questions, you can speak with us by calling 1-877-642-0644 Mon-Fri from 8:30am to 4:30pm EST. After hours, please e-mail us at info@jovialfoods.com and we will reply as soon as we can.
If you have questions, you can speak with us by calling 1-877-642-0644 Mon-Fri from 8:30am to 4:30pm EST. After hours, please e-mail us at info@jovialfoods.com and we will reply as soon as we can.
Usually your pasta is wonderful. The box I bought of the Tagliatelle was terrible. Almost no flavor.
What can you do to accommodate me? Perhaps some coupons for a free box?
Please advise, thanks so much!
Tara
I buy the 100% Organic Einkorn all purpose flour and I love it.
But what does this mean on the label: Contains wheat.
Does this mean other than Einkorn is in it? Like the normal highly cultivated wheat?
Thank you
My contact information is:
Brian Degnan
644 Benefit St
Pawtucket, RI 02861-1403 USA
brian.degnan@fmr.com
Thank you,
Brian Degnan
The pasta is not cheap and the expiration date is not for years so I’m not sure whether it was a storage issue with the supermarket or what the issue was.
You can also return to the store of purchase for a refund or replacement.
I’m wondering about the packaging of your all-purpose Einkorn flour. It seams to be all paper, but is it sprayed with any kind of petroleum or plastic coating on the inside of the package? Thank you.
I just purchased this product above. You have an excellent product that is non-gmo and organic. I do not understand why you are putting it in recycled cardboard. The boxes when they arrived wreaked.
of detergent or a highly scented smell. You could tell the scent was part of the cardboard. It was so strong.
it made the fusilli smell and taste like it also. I have talked with others, and they also do not order your products because of this problem. I threw all 6 boxes away and am just so sad not to have this resource.
for healthy food. I hope your company will consider stopping this policy of using recycled cardboard to package its great products.
I am trying to make my own sourdough starter using your eikorn all purpose flour. I followed your instructions and it’s been 15+ days and still no activity. I feel like some of the days I used too warm of water. Do I need to start over or can I continue on?
Thank you!
Gretchen
I have a daughter who has a gluten intolerance and this is the only pasta that does not bother her, make her puke or cause any digestive issues. That being said I purchased the jovial gluten free egg tagliatelle last week. When I opened the box it was covered in mold and white spots on the pasta. This is not the first time this has happened. The last 5 boxes I bought at Whole Foods in west palm beach Florida had the same issue. And this pasta is not cheap. I expected better quality for the price. I am extremely disappointed in the quality of your product. Unfortunately you lost another customer. We have to find another alternative. Thanks for your time in this matter.
Laura Santos
Your patience, understanding and generosity are greatly appreciated.
Thank You
James B.
I am writing to let you know our family enjoys your products. We are living on a strict budget, if you could send our family any coupons or samples we would greatly appreciate it. Thank you so much for your wonderful products.
A happy Frugal customer
Greg B.
I never got an email confirmation for my order that I placed on Feb 15th under